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Position:  Box Office Support

Reports to:  Performing Arts and Events Manager

Status:  Part-time, Non-Exempt

Summary

As the first point of contact for many of Vashon Center for the Arts’ patrons, the Box Office Support position is responsible for greeting and assisting patrons in person, by phone and online. Responsibilities include completing ticket sales, performing daily clerical tasks and providing general administrative support.

Front Desk, Event and Gallery Responsibilities

 

  • Provide first-class customer service to all patrons, performers, artists and volunteers
  • Process ticket purchases by phone, online and in person
  • Process special ticket requests (complimentary tickets for sponsors and artists, refunds, gift certificates and series punch cards)
  • Capture full and accurate contact information from new patrons
  • Assist with set-up and break-down of events held at various locations in the Kay White Hall
  • Support all box office functions during performances and events (patron engagement, ticket sales, concessions during performances/events)
  • Assist with volunteer training and supervision
  • Support the efforts of the Gallery Director (gallery and gift shop sales)

Minimum Qualifications

  • Ability to multi-task with a professional demeanor in an often fast-paced public environment
  • Ability to follow directions, be detail oriented and complete responsibilities on time
  • Strong verbal and written communication skills
  • Self-motivated and independent with a strong work ethic
  • Prior customer service experience
  • Proficiency using Windows/Microsoft Office Suite
  • Ability to work independently, exercising judgment and initiative in a fast-paced environment while remaining flexible and adjust to situations as they occur
  • Willingness to work flexible hours (day/evening/weekend)

Preferred Requirements

 

  • Prior receptionist or box office experience
  • Experience with ticketing software and event database(s)
  • Experience in the non-profit or arts sector

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.

 

Equal Opportunity/Affirmative Action employer

 

Vashon Center for the Arts is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


Schedule and Compensation

 

Work schedule will follow the VCA performance/event calendar which includes evenings and weekends and is subject to change. Weekly hours may fluctuate from 15 to 20 hours as needed (not to exceed 20 hours.)

This is a part-time, non-exempt position.  The starting hourly rate is $18.00.

 

To Apply

 

Please submit (1) a cover letter describing your relevant work and life experience and interest in working at Vashon Center for the Arts, (2) a current resume highlighting relevant work experience and (3) three references. Applications should be emailed to employment@VashonCenterfortheArts.org.  No phone calls please.

Open Position Title: Stagehand

Reports to: Technical Director

Status: On-Call; Hourly; Non-Exempt

Responsibilities

  • Under the direction of the Technical Director the Stagehand is responsible for the set-up, operation and striking of small to large-scale audiovisual systems for live events as well as virtual/livestreaming events while ensuring the utmost in performer/guest satisfaction.
  • Troubleshoots technical issues and resolve problems quickly as they arise.
  • Complies with all VCA security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
  • Maintains a positive relationship with all users/staff through effective communication.
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
  • Performs advanced work (pre/during/post event) with operations team members.
  • Assists production team with proper security, storage, transportation, and maintenance of equipment.

Qualifications

  • 1+ years of field experience preferred.
  • Ability to interact professionally and effectively with a diverse work force, customer base and management.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use fingers and hands to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Specific hearing abilities required by this job include bilateral hearing.

Work is performed in an indoor environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual/lighting equipment and electrical components, and will be exposed to heights via lifts/catwalks and ladders.

Equal Opportunity/Affirmative Action Employer

Vashon Center for the Arts is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation/Hours

This is an on-call, hourly, non-exempt position that does not include health or dental benefits. Hourly rate will be commensurate with experience. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.

Application deadline: Ongoing

To Apply

Please submit (1) a cover letter describing your relevant work and life experience and interest in working at Vashon Center for the Arts and (2) a current resume highlighting relevant work experience.  Applications should be emailed to employment@VashonCenterfortheArts.org.  No phone calls please.

As part of our standard hiring process for new employees, employment with the Vashon Center for the Arts will be contingent upon successful completion of a background check.