Now Hiring

Position: Patron Services Manager
Reports to:  Development Communications
Supervises: Front Desk Assistant, Volunteers
Status: Part Time, Non-Exempt

Summary

As the first point of contact for many of Vashon Center for the Arts’ patrons, the Patron Services Manager serves as a lead ambassador for the organization focused on its continued growth, development and success. This position is responsible for greeting and assisting patrons in person, by phone and online, conducting ticket sales and event reservations. The Patron Services Manager also leads the effort to build upon a robust volunteer program. Other responsibilities include performing daily clerical tasks and providing general administrative support.

Front Desk, Gallery & Event Responsibilities

  • Provide first-class customer service to all patrons, performers, artists and volunteers
  • Process ticket purchases and event registrations by phone, online and in person
  • Process special ticket requests (complimentary tickets for sponsors and artists, refunds, gift certificates and vouchers)
  • Capture full and accurate contact information from new patrons
  • Support the efforts of the Gallery Director (gallery and gift shop sales; communication with artists; art auction procurement and acceptance of art deliveries)
  • Assist the marketing department to ensure that marketing assets in VCA’s public spaces are updated in a timely fashion (posters, brochures, pamphlets and outdoor reader board)
  • Assist with set-up and break-down of events held at various locations in the Kay White Hall

Administrative Responsibilities

  • Open and close the Katherine L White Hall during regular open hours
  • Answer telephone and respond to general inquiry e-mails, taking accurate messages and transferring to appropriate staff member
  • Serve as Volunteer Coordinator to build upon an existing team of active volunteers (work collaboratively with the Box Office Manager to assign volunteers to areas of need)
  • Organize and facilitate 1-2 Volunteer Outreach or Open House events annually
  • Maintain and reconcile front desk till on a daily basis
  • Attend regular staff meetings
  • Responsible for general upkeep of the atrium and front desk areas including but not limited to: ordering and replenishment of office supplies and returning items to proper storage space (tables, chairs, misc event supplies)
  • Proactively provide administrative support during quiet shifts

Minimum Qualifications

  • Ability to multi-task with a professional demeanor in an often fast-paced public environment
  • Ability to follow directions, be detail oriented and complete responsibilities on time
  • Proficient computer skills are required – Microsoft Outlook, Word and basic Excel.
  • Excellent verbal and written communication skills
  • Self-motivated and independent with a strong work ethic

Preferred Requirements

  • Prior customer service or box office experience
  • Experience with theatre management database(s)
  • Experience in the non-profit or arts sector
  • Bachelor’s level degree or related field

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change. 

Equal Opportunity/Affirmative Action employer

Vashon Center for the Arts is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation

This is a part-time, non-exempt position that is a .50 FTE.  The starting hourly rate is $22.00

To Apply

Please submit (1) a cover letter describing your relevant work and life experience and interest in working at Vashon Center for the Arts, (2) a current resume highlighting relevant work experience and (3) three references. Applications should be emailed to employment@VashonCenterfortheArts.org, no later than August 20, 2021.  No phone calls please.

Position: Box Office Assistant
Reports to:  Box Office Manager
Status: Part Time, Non-Exempt

Summary

VCA is seeking several part-time Box Office Assistants to join its house management team. The successful candidate will be friendly, efficient and effective, demonstrate excellent customer service and be able to multi-task in a fast-paced team environment.

Box Office Assistant Responsibilities

  • Assist the Box Office Manager during performances and events (work schedule will follow the VCA performance/event calendar which includes evenings and weekends; hours may fluctuate weekly from 5 to 15 hours)
  • Support all box office functions (ticket sales, patron engagement, concessions during performances/events)
  • Provide detailed customer service to patrons in person, by phone and email
  • Sell tickets and conduct other ticketing/subscription transactions as necessary
  • Assist with volunteer training and supervision
  • Assist with occasional gallery sales

Minimum Qualifications

  • Prior customer service experience
  • Strong written and verbal communication skills
  • Excellent attention to detail while working the public side of a VCA event
  • Proficiency using Windows/Microsoft Office Suite
  • Ability to work independently, exercising judgment and initiative in a fast-paced environment while remaining flexible and adjust to situations as they occur
  • Willingness to work flexible hours (day/evening/weekend)

Preferred Requirements

  • Prior box office or performing arts venue experience
  • Prior experience in ticketing software a plus

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change. 

Equal Opportunity/Affirmative Action employer

Vashon Center for the Arts is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation

This is a part-time, non-exempt position with weekly hours fluctuating as needed based on VCA’s performance/event calendar.  The starting hourly rate is $18.00 

To Apply

 

Please submit (1) a cover letter describing your relevant work and life experience and interest in working at Vashon Center for the Arts, (2) a current resume highlighting relevant work experience and (3) three references. Applications should be emailed to employment@VashonCenterfortheArts.org.  No phone calls please.

Position:  Front Desk Assistant
Reports to:  Patron Services Manager
Status:  Part Time, Non-Exempt

Summary

As the first point of contact for many of Vashon Center for the Arts’ patrons, the Front Desk Assistant is responsible for greeting and assisting patrons in person, by phone and online, conducting ticket sales and event reservations. Other responsibilities include performing daily clerical tasks and providing general administrative support.

Front Desk, Gallery and Event Responsibilities

  • Provide first-class customer service to all patrons, performers, artists and volunteers
  • Process ticket purchases and event registrations by phone, online and in person
  • Process special ticket requests (complimentary tickets for sponsors and artists, refunds, gift certificates and vouchers)
  • Capture full and accurate contact information from new patrons
  • Support the efforts of the Gallery Director (gallery and gift shop sales; communication with artists; art auction procurement and acceptance of art deliveries)
  • Assist with set-up and break-down of events held at various locations in the Kay White Hall

Administrative Responsibilities

  • Answer telephone and respond to general inquiry e-mails, taking accurate messages and transferring to appropriate staff member
  • Maintain and reconcile front desk till on a daily basis
  • Attend regular staff meetings
  • Proactively provide administrative support during quiet shifts

Minimum Qualifications

  • Ability to multi-task with a professional demeanor in an often fast-paced public environment
  • Ability to follow directions, be detail oriented and complete responsibilities on time
  • Proficient computer skills are required – Microsoft Outlook, Word and basic Excel.
  • Excellent verbal and written communication skills

Preferred Qualifications 

  • Prior customer service, receptionist or box office experience
  • Experience with ticketing software and event database(s)
  • Experience in the non-profit or arts sector

Equal Opportunity/Affirmative Action employer

Vashon Center for the Arts is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation

This is a part-time, non-exempt position.  The starting hourly rate is $18.00.

To Apply

Please submit (1) a cover letter describing your relevant work and life experience and interest in working at Vashon Center for the Arts, (2) a current resume highlighting relevant work experience and (3) three references. Applications should be emailed to employment@VashonCenterfortheArts.org, no later than August 20, 2021.  No phone calls please.

Position:  Accounting Clerk
Reports to:  Finance Manager
Status:  Part Time, Non-Exempt

Summary

Under general supervision of the Finance Manager, the Accounting Clerk will be responsible for accounts payable, cash till management, daily banking, accounts receivable and other duties as assigned.

Accounting Clerk Responsibilities

  • Accounts Payable
    • Maintaining vendor and requisition file system
    • Review payment requests to ensure proper approvals
    • Data Entry in QuickBooks
  • Till Management and Bank Deposits
    • Set up and reconcile cash tills for events
    • Process deposits
    • Post deposits in QuickBooks
  • Accounts Receivable
    • Post revenue to QuickBooks from sub ledger systems
    • Troubleshoot discrepancies with managers
  • Database Assistance
    • Process activity in TheatreManager database

Minimum Qualifications

  • 1-3 years of general accounting experience
  • 1-3 years of experience working with accounts receivable and accounts payable
  • Understanding of GAAP accounting principles
  • Strong knowledge of QuickBooks, Microsoft Excel and Microsoft Outlook
  • Strong written and verbal communication skills
  • Excellent attention to detail and accuracy in entering financial data
  • Outstanding math and research skills
  • Ability to maintain confidentiality
  • Proficiency with 10-key typing and data entry
  • Deadline-driven with excellent time management ability

Preferred Qualifications 

  • Associate’s degree in accounting or related field
  • Accounting experience in the non-profit sector

Equal Opportunity/Affirmative Action employer

Vashon Center for the Arts is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation

This is a part-time, non-exempt position for 20 hours per week with the potential to increase. Hourly rate will be commensurate with experience.

To Apply

Please submit (1) a cover letter describing your relevant work and life experience and interest in working at Vashon Center for the Arts, (2) a current resume highlighting relevant work experience and (3) three references. Applications should be emailed to employment@VashonCenterfortheArts.org.  No phone calls please.